Account and data deletion
You can delete your PlayNexa account and its data at any time, in the app or by e-mail. Last updated: 19 October 2026.
1. Delete it in the app
- Open PlayNexa and go to Settings.
- Tap Delete account and confirm.
If you have a withdrawal request that is still pending, the app asks you to wait until it is decided. If you want your balance, request a withdrawal first: when the account is deleted the balance is gone and cannot be restored.
2. Delete it by e-mail
Write to contact@playnexa.eu from any address, with the subject “Delete my account” and your PlayNexa ID (you find it in your profile in the app). We may ask one question to check that the account is yours. We delete it within 30 days and confirm by e-mail. You can use the same address to ask for a copy of your data, or to delete only some of it.
3. What is deleted at once
- Your name and profile details, your notification token, your country and your referral code.
- Your activity records, your Activity Progress and your notification history.
- Rewards that were still pending, which are cancelled and never paid.
- The IP address in the reward records.
- The identifiers of the account are replaced, so the account can no longer be linked to you.
4. What we keep, and why
| What | How long | Why |
|---|---|---|
| Withdrawal and payment records | 7 years | Austrian tax and commercial law |
| Money amounts of rewards that were paid (without your identity where possible) | 7 years | accounting and checking with our partners |
| A hashed device identifier, without the IP address | 12 months | to stop people from opening new accounts to get rewards again |
| Backups of our database | up to 30 days, then they are overwritten | security and recovery |
When the time ends we delete or anonymise these records too.